Service

Smart Support

YOU ARE NOT ALONE!

XENON SMART SUPPORT
enables expert guidance anywhere

Increase workforce effectiveness & efficiency – anytime, anywhere.

XENON smart support combines advanced augmented reality (AR) with real-time online communications to connect our customers with our experts so that we can see and discuss the situation in the field.

The customer and our experts draw digital annotations (using one’s finger on the screen) that accurately anchor to physical objects, allowing the expert to guide the technician through a process, step-by-step.

How it works – basic requirements

1. Get the Application

a) Download and install the free EVO-CALL App

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b) Open EVO-Call as Webapp in your Browser 

Open Webapp

2. Scan your Machine

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Increase workforce effectiveness & efficiency – anytime, anywhere.

XENON Smart Support combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field.

The technician and expert draw digital annotations (using one’s finger on the screen) that accurately anchor to physical objects, allowing the expert to guide the technician through a process, step-by-step.

Your Benefits

  • Faster Maintenance - Increased efficiency
  • Optimized Troubleshooting - Reduced down time
  • Full Service - Higher availability
  • Shadow Working - Expert support
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Would you like to know more?
We will be happy to answer your questions.   
Just give us a call.

+49 351 40209-888

Contact us

Your Contact

Jörg Stelzner
Head of Service

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